The Certified Performance Improvement Facilitator may work in and across a broad range of sectors and roles. These professionals guide collaborative efforts to solve problems and improve performance using a set of proven performance standards. These people may serve in project management, product development, go-to-market strategies, work force development and other efforts requiring collaboration, systemic approaches, and continuous improvement.

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Definition of Improvement Facilitation

Facilitation is the discipline of helping people to do things that need to be done, and making achieving it easier. In this case the goal is improvement of people, group, and organizational performance. There are many different variations to the performance improvement process, but most follow a version of the PDCA cycle: plan, do, check, act. The “plan” part involves identifying the nature of the problem, obtaining the resources to fix it and determining the best way to implement change. The “do” part is the actual changing of an existing process. The “check” part involves measuring key performance indicators to ensure that the new process is performing as expected. The “act” part includes making changes to the change in order to make the underlying process as efficient as possible.

This certification is endorsed by the International Society for Performance Improvement (ISPI).  It is awarded by The Institute for Performance Improvement, LLC and Hale Associates through the Center for International Credentials, LLC (CIC).  .

Target Audience

This certification is intended for professionals with demonstrated expertise in facilitating live and online systemic, sustainable  performance improvement efforts that are collaborative in nature.

Overview

Earning the Certified Facilitator of Performance Improvement is a two-step process.  First, you must meet the eligibility requirements.  Second, you must demonstrate proficiency in on-the-job facilitation of collaborative performance improvement. Earning the certification provides evidence via a global verifiable, digital badge of proficiency in practice of performance improvement facilitation and competency in high-value skills, such as collaboration, problem solving, complex communication, critical thinking and the ability to guide change and improvement with or without authority over others Applications are accepted throughout the year. A comprehensive development program is available not ready to certify through performance evidence on the job.

Eligibility 

To be eligible to apply for the certification, you must have the equivalent of three-years’ experience facilitating improvement guiding teams, groups or cross-functional efforts. You must be able to demonstrate the impact of your work by interim and final metrics and data.

To learn more about the certification, the standards, the scoring criteria, and the application process, visit www.HaleCenter.org.

The Facilitator of Performance Improvement Standards

Effective facilitators of performance improvement exemplify the work of the Certified Performance Improvement Facilitator Standards:

  1. Analyze and apply critical judgment
  2. Facilitate making meaning and engagement
  3. Focus on systemic factors
  4. Plan and record
  5. Organize and manage efforts
  6. Guide and focus collaborative improvement
  7. Build capacity
  8. Demonstrate organizational sensitivity
  9. Monitor accountability and adoption
  10. Implement for sustainability

 Application Requirements

Once you satisfy the eligibility requirements, you must:

  1. Submit attestations completed by people who have witnessed you facilitating the documented improvement efforts.
  2. Complete an online orientation to the CPIF™ Standards and Application.
  3. Sign the Code of Conduct, the Declaration and Release, and the Application Agreement.
  4. Agree to maintain the designation.
  5. Pay the application fee.

Once an application and supporting evidence have been submitted, two expert facilitators will review and evaluate your application via a blind review process against validated standards.   

Maintenance Requirements

You must recertify every five years by documentation of ongoing effective facilitation of performance improvement.

Fees

Online Orientation – Complimentary

To register email judy@halecenter.org to attend this free orientation to the CPIF Standards and application.

Application Fee:

  • $1595.00 – due at submission of application

Maintenance Fee due every five years:

  • $375