School Improvement


School improvement facilitation is a core competency of education leaders, academic coaches, and state-assigned school improvement specialists.

Educators who are tasked with turning around struggling schools or who are transforming good schools to meet 21st Century challenges need support and professional learning that will help them successfully facilitate the improvement process.

We are committed to the success of educators and their students. We use performance-based approaches to professional learning and facilitation that reduce time to competency in the skills needed to accelerate school turnaround and transformation.

Regardless of the improvement model a school is implementing, our proven processes help schools identify and address the factors that impact progress and sustainability. Our trademarked approach helps those who guide turnaround to effectively facilitate systemic, sustainable school improvement.

csis-logoOur research led to the identification of ten keys to facilitating sustainable improvement and transformation. These keys became the national Certified School Improvement Specialist™ standards, and the basis for the national, evidence-based CSIS™ job certification.

The CSIS™ standards are the basis for the Institute LAUNCH!™ professional learning experience for education leaders and other school improvement facilitators.

The CSIS™ standards are:

  • Analyze and Apply Critical Judgement
  • Facilitate Deriving Meaning and Engagement
  • Focus on Systemic Factors
  • Plan and Record
  • Organize and Manage Effort and Resources
  • Guide and Focus Collaborative Improvement
  • Build Capacity
  • Demonstrate Organizational Sensitivity
  • Monitor Accountability and Adoption
  • Implement for Sustainability

To engage your organization in learning and applying our proven practices through our LAUNCH!™ Learning Experience contact Institute President and Education Practice Leader Deb Page at

Performance Focus


We are committed to using performance-based development approaches and developing and sharing tools and processes that are easily and practically applied on the job in schools.

A common response of our clients is, “I wish I had this experience and support years ago.” Our professional learning experiences use performance-based, micro-teaching that ensures participants can transfer their learning to practice immediately. The LAUNCH!™ Learning Experience is a hands-on, performance-based approach to facilitating school improvement.

Our digital tools for facilitating systemic, sustainable performance improvement in schools are embedded in The School Improvement Specialist Field Guide from Corwin Press so that they are easily adapted to local contexts.

Human Performance Improvement


All work in every organization is accomplished by people to add value for people. Our proprietary processes apply proven Human Performance Improvement principles and practices that include the Certified Performance Technologist™ international performance standards:

The CPT™ standards are:

  • Focus on Results
  • Take a Systemic View
  • Add Value
  • Work in Partnership with Clients and Stakeholders
  • Determine the Need or Opportunity
  • Determine Causes
  • Design Solutions Including Implementation and Evaluation
  • Ensure Solutions’ Conformity and Feasibility
  • Implement Solutions
  • Evaluate Results and Impact

A hallmark of Human Performance Improvement is the focus on identifying and addressing the factors in the marketplace, workplace, work, and workforce that impact successful performance. We help those we support to conduct robust, systemic performance analysis and to break down the work of improvement and transformation into doable, practical tasks.

Though new to education, Human Performance Improvement is well established in medicine, energy, construction, and other sectors in which the cost of human error or underperformance is high and can be damaging to workers, the environment, or the public.

We help school improvement facilitators apply Human Performance Improvement approaches to guide systemic improvement that is effective and sustainable.

To learn more about the CSIS™ Standards and about applying proven Human Performance Improvement practices in education, contact Institute President, Deb Page at

Our Programs and Services


The work of improving and transforming schools is based on developing an education workforce with the skills they need to continuously learn and to address the complex factors that impact school and student performance. Our approaches build local capacity for work force development.

The LAUNCH!™ Learning Experience

We use performance-based approaches to develop school and district leaders, academic coaches and other state and local school improvement facilitators to facilitate sustainable, systemic school improvement. The Experience engages participants, using their schools’ performance data and focusing on their unique challenges, in guiding school turnaround and transformation. This intensive ten-part Experience is based on the national Certified School Improvement Specialist™ standards. Cohorts are offered for school districts, regional groups and state education agencies. The Institute works with participants’ supervisors to support transfer of learning to on-the-job practice. Contact to engage your organization in this highly-rated Learning Experience.

The THRIVE!™ Learning Experience

We teach professional developers how to design and provide performance-based professional learning and performance coaching for educators.

The GROW!™ Learning Experience

We help school districts, regional education centers, and state education agencies to develop a deep pool of leaders at all levels who can guide school improvement and transformation.

The SUPPORT!™ Facilitated Process

We facilitate school districts and schools to improve educator performance and results by applying Human Capital Management strategies to develop effective, local Educator Learning and Performance Systems.

To engage your organization in our Learning Experiences or Facilitated Improvement Processes contact Institute President Deb Page at

Evidence-based Certification


Evidence-based certifications provide a benefit that other credentials do not, verifiable demonstration of proficiency in practice. Micro-credentials are gaining popularity across all sectors. These online, digital badges are instantly verifiable in a way that resumes and most credentials are not.

We develop valid, reliable, and legally-defensible credentials, with a focus on evidence-based certification. Evidence-based approaches rely on the documentation of performance on-the-job with supporting data and attestations from stakeholders.

For information on development of valid, reliable and legally-defensible certifications, digital badges, and program accreditations contact Certification National Director Dr. Jean Quigg at

The national Certified School Improvement Specialist™ credential is based on school improvement facilitators’ documentation of their performance of the ten national CSIS™ standards over the past three to five years with triangulated performance data. CSIS™ Certification applications are processed through a double-blind review process. Applicants complete an online Orientation to the CSIS™ Standards and Application Process. No other seat-time is required. Certification is recognized by the award of a digital badge, a verifiable micro-credential.

To learn more about CSIS™ certification, contact CSIS National Director, Dr. Jean Quigg at


Implementation and Sustainability


The SUSTAIN!™ Learning Experience

Through the SUSTAIN!™ Learning Experience we help educators apply proven processes that implement school improvement initiatives with fidelity for sustainability. Our clients tell us we help them “get the doing done” and stop the cycle of abandoned, derailed, or failed improvement efforts.

Participants apply the techniques and tools to their own improvement initiatives.

SUSTAIN!™ is provided on-site for organizations or groups of organizations, or through synchronous online learning by request.

To engage your organization in the the SUSTAIN!™ Learning Experience, contact Institute President Deb Page at